CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAM

WHAT CUSTOMER RELATIONSHIP MANAGEMENT IS

Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with your customers and potential customers. It helps you improve your profitability. More commonly, when people talk about CRM they are usually referring to a CRM system, a tool which helps with contact management, sales management, workflow processes, productivity and more. Customer Relationship Management enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. CRM is not just for sales. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool and embedding it in your business – from HR to customer services and supply-chain management.

INDUCTION REGISTRATION FORM

Fields with (*) are compulsory.

CERTIFICATIONS

At the end of the training programme, the Institute will issue the following Certificates to all successful applicants:

  1. Post Graduate Diploma in Customer Relationship Management (See Samples)
  2. Associate Membership of Chartered Institute of Customer Relationship Management
  3. Diploma Certificate in Customer ServicePlease note that your membership Certificate can be verified from www.cicrmglobal.org

E-BOOK / STUDY MATERIAL

8 Things Corps Members Should Do During Service Year.

1. Learn to save
2. Allow the service year to pass through you
3. Read books
4. Visit Places
5. Network
6. Prepare your Resume
7. Start Preparing for Job interview
8. Serve God

The customer service skills that matter

1. Patience

2. Attentiveness

3. Clear communication skills

4. Knowledge of the Product

5. Ability to use positive language

6. Acting skills

7. Time management skills

8. Ability to ‘read’ customers

9. A calming presence

10. Goal-oriented focus

How to handle difficult cust good

This is the perfect rendition of an angry customer. “here’s how it should be done”, this is how it goes down in real life. It’s never clean, the customer doesn’t want to be happy unless they get something out of it for either free or they can see that you are visibly uncomfortable so they can hold that power over you till you give them what they want.

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  • 57 Isheri Road Off County Bus Stop,Aguda Ogba Lagos.
  • info@corpmemberscheme.com
  • +234 8025486416
  • +234 9099175136